We do not ship to PO boxes or landing companies as our packages require a signature from the recipient. If the delivery fails and the package is returned via the postal service, the recipient will have a $25 USD re-stocking fee deducted from their total refund amount.
All orders are shipped on business days between 9:00am to 5:00pm EST in our branded boxes or soft pouch slips. Shipping times vary depending on location and the shipping method selected at the time of purchase.
All in-stock orders are shipped out within 1 to 2 business days (excluding holiday periods). Items on pre-order or back-order will ship upon completion in manufacturing.
FOR OUR CANADIAN FRIENDS:
FOR OUR AMERICAN FRIENDS:
FOR OUR INTERNATIONAL FRIENDS:
PLEASE NOTE THE FOLLOWING:
Note to our American friends: Because our products are fully made in Canada and in accordance with NAFTA, please enjoy our tax-free pricing.
Note to our Canadian friends: products will have the 5% GST sales tax and other accompanying provincial taxes if applicable.
If you have any questions, don’t hesitate to contact our Customer Care team at firstname.lastname@example.org.